Customer Support

There are a few ways to get in touch with the team at Mister B. Customer Service for online purchases Mister B Wholesale & Internet offers safe and secure online shopping for customers all around the globe through our webshop MisterB...

We have an international team here to support you, with native speakers in English and Dutch. For clients writing in other languages, we use Google Translate and we will do our very best so we can understand each other.

On every product page we have a questions section. If you do not see an answer for your question, simply click the "ask a question" button and submit your question directly from the product page. Tick the box if you wish to receive the answer...

If you placed an order using your Customer account:  Log in to your customer account and submit a new Support Ticket with your query, OR Reply to the Order Confirmation email that we sent to you, be sure to add your query, OR...

If you require assistance with you order or payment we are here to help! First steps: we always recommend you clear your browser cookies, then close your browser and try again (this works 99% of the time!) Please see our FAQ on: Help...

Do you experience problems on our website? Is something not working? It is likely that your browser cookies are out of date. How to fix this? Please clear your browser cookies - if this does not work for you, please try using ...

Creating an account is simple and free! Click on ‘My account’ on the top right part of the webshop menu. Under ‘New customers’ you can find the ‘Create an account’ button. Fill in your details and you are ready to go shopping! ...

Reseting your password is easy. Click on ‘My account’ on the top right part of the webshop menu. Under ‘Already have an account?’ you can click the ‘Reset Password’ button. Follow the instructions and the next steps will be sent...

Please submit a support ticket or email us with your request. Your customer account and personal details will be permanently deleted from our systems in compliance with (EU) GDPR guidelines. Please see our Privacy FAQ category for ...

A customer account is recommended, not required. A customer account is free and offers you many benefits, including easy management of your orders, returns, wishlists, newsletters, support requests, access to our affiliate program, ...

A Customer Account is Recommended, Not Required. Shopping online is fast and easy. Even better, with a free customer account you can easily manage all of your orders, shipping queries, product returns, faster checkout and all of your...

If you require assistance with you order or payment we are here to help! First steps: we always recommend you clear your browser cookies, then close your browser and try again (this works 99% of the time!) Please see our FAQ on: Help...

If you placed an order using your Customer account:  Log in to your customer account and click on My Orders to view the status of your order(s), or Reply to the Order Confirmation email that we sent to you - adding your query...

Do you experience problems on our website? Is something not working? It is likely that your browser cookies are out of date. How to fix this? Please clear your browser cookies - if this does not work for you, please try using ...

You placed the order as a Guest. When you placed your order, you were not logged in to your customer account. Can this be fixed? No, and... no problem! We cannot link an order to a customer account after the order...

At our webshop you can pay by Master Card, Visa, Maestro, PayPal, bank deposit, and many other country specific payment methods, such as iDeal, Sofort, Giropay, Multibanco, etc.

All transactions on our webshop are made in €EURO. Your payment provider (your bank, PayPal, etc) will convert this amount to your local currency (eg: USD, GBP, etc) at the time of the transaction, this calculation will appear on your (bank) statement...

You must add your coupon code to your shopping cart before you complete the checkout. Please note that a coupon can only used once. You can only use one coupon per order.

Mister B Gift Vouchers are a great gift idea, and are a great suprise when placed in a birthday or christmas card! Please keep in mind that the Mister B Gift Vouchers are meant to be used in our stores (Amsterdam, Antwerp, Berlin). Keep...

Subscriber Benefits Our newsletter Subscribers receive regular updates with news and information about our fantastic products and promotional offers. Register now to receive a welcome gift from us, regular discount coupons and offers.. and a Birthday...

Mister B is based in The Netherlands, within the European Union.  By law we must charge VAT (Value Added Tax) on all goods sold to consumers that are shipped to a destination within the EU.  The VAT that you pay is included in the price shown...

Mister B is based in The Netherlands, Import Tax (or Customs Duty) is not applied on goods sold within the EU. When a package is shipped outside the EU (Outside of Europe + Switzerland and Norway), it may be subject to import taxes, customs duties, ...

We are a Dutch company trading in goods that are legal in the Netherlands. Law varies from one country to another. Whether importing/receiving something is legal in your own country of residence depends on your countries' laws and customs regulations...

For orders within The Netherlands: Instabox, all orders placed before 11.00 am (weekdays) will be sent and delivered the same day. Deliveries are done in the evening. For orders within the EU: UPS Standard and DHL...

Yes, we do! We offer express delivery with UPS. UPS Express (for orders within the EU) and UPS Express Saver for orders outside the EU.  Delivery times for Belgium & Germany 1 to 2 days / Rest of Europe 2 to 4 days / overseas 2 to 5 days...

Shipping Costs We strive to deliver your order on time and in discrete packaging. We work with fixed rates, meaning that the weight, size, or amount of boxes won't change the shipping costs. The shipping price depends on the destination...

We are a Dutch company trading in goods that are legal in the Netherlands. Law varies from one country to another. Whether importing/receiving something is legal in your own country of residence depends on your countries' laws and customs regulations...

Yes, you do. Once your order has been processed in our warehouse, you will receive an email with the tracking number.  That tracking number will only display information once it gets the first scan at the Instabox, UPS, or DHL depo. If you click...

45 Day No Hassle Returns Our online customers benefit from a 45 Day No Hassle Returns, Refunds and Exchanges Policy. Special conditions apply to good(s) being returned from outside the EU. Here is an overview of how you can return your good(s) to ...

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. We guarantee the quality of all our products for up to 2 years after the purchase date...

If you placed your order as a Registered Customer: Please log in here to request your RMA. Click My Returns on the menu Click the Create New Return button Submit your...

If you run into problems when requesting your RMA, we have a few tips that will help you! If you are a registered customer but you do not see the order in your customer account: You were not logged in to your account when you placed...

If you placed an order using your Customer account:  log in to your customer account and click My Returns on the menu, click View Request, click the Print Label button. If you placed an order as (an unregistered) ...

In general we will send 1 newsletter every week. We might send 2 in case we have a big promotion, discount, etc... We will be sure to keep you up to date with any special promotions too!

You can unsubscribe by clicking on the link you receive on the newsletter. You can also unsubscribe by loging in your account. Go to My account and then to Newsletter Subscriptions. You will unsubscribe from the newsletter by unticking the option ‘General...