How can I reschedule or redirect my delivery if I won't be available at the designated time?

Depending on the shipping carrier, you may be able to reschedule or redirect your delivery.

Where available, you can make this request via our shipping partners' customer service portal (DHL/UPS).

When you receive your email from us with your tracking number, please click your tracking link, this will take you to our shipping partner's customer service portal.

We recommend that you register your email account on the portal so that you can receive all updates on your shipment, and reschedule your delivery (where available).