PO Boxes, Pack Stations, and Other Parcel Services

Regrettably, we are unable to deliver directly to PO Boxes, Pack Stations, or Postfiliale.

To ensure a smooth delivery process, please provide a (home or work) address where someone can:

• Sign for your parcel.
• Settle any local import fees (if your shipment is destined for delivery outside of the EU Customs Union).

Once your parcel is processed by our shipping partners (DHL/UPS), you can access detailed shipment information through their online portal.

For enhanced convenience, we strongly recommend registering a customer account with our shipping partner(s).

This enables you to receive timely updates on your shipment via app, SMS, or email. Moreover, registering an account with our shipping partners offers you the flexibility to:

• Track and monitor your shipments.
• Modify the delivery day, time, or pick-up point as needed.

For an optimal shipping experience, take advantage of these account features provided by our trusted shipping partners.

If you have any additional inquiries or require further assistance, please feel free to contact our customer support team.