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Returns and Refunds

What is your returns and refund policy?
45 Day No Hassle Returns Our online customers benefit from a 45 Day No Hassle Returns, Refunds and Exchanges Policy. Special conditions apply to good(s) being returned from outside the EU. Here is an overview of how you can return your good(s) to ...
What warranty (guarantee) do you offer?
Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. We guarantee the quality of all our products for up to 2 years after the purchase date...
I purchased online, can I return or exchange at your store?
No, this is not possible. Online purchases can only be returned via shipment to our Amsterdam warehouse.
I purchased at a retail store, can I return via your online webshop?
No. It is not possible to request a return through our webshop for purchases made in a retail store. Our sales teams at the retail store where you made your purchase will be happy to help. Contact details for our stores can be found on these pages: ...
How do I request a Return Merchandise Authorisation (RMA)?
If you placed your order as a Registered Customer: Please log in here to request your RMA. Click My Returns on the menu Click the Create New Return button Submit your...
Why can't I request a RMA?
If you run into problems when requesting your RMA, we have a few tips that will help you! If you are a registered customer but you do not see the order in your customer account: You were not logged in to your account when you placed...
How do I print the shipping label for my RMA?
If you placed an order using your Customer account:  log in to your customer account and click My Returns on the menu, click View Request, click the Print Label button. If you placed an order as (an unregistered) ...
Who pays for the return postage?
After you have made your arrangements to return the goods to us, we ask that you provide us with a receipt of the shipping costs. We will refund this amount to your account. Please see our FAQ on "What is your returns and refund policy" for details ...
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