Shipping and Delivery
How can I reschedule or redirect my delivery if I won't be available at the designated time?
Depending on the shipping carrier, you may be able to reschedule or redirect your delivery.
Where available, you can make this request via our shipping partners' customer service portal (DHL/UPS).
When you receive your email from us with your tracking...
What happens if my parcel is lost or damaged during shipping?
In the rare event of loss or damage, please contact our customer support immediately.
We will work with the shipping carrier to resolve the issue and assist you with a replacement or refund.
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