• 100% Discreet packaging
  • Free EU shipping on orders over €125*
  • International Shipping

Customer Support

Search our Customer Support FAQ's

 

General FAQ
How to get in touch with the Customer Service Team?
There are a few ways to get in touch with the team at Mister B. Customer Service for online purchases Mister B Wholesale & Internet offers safe and secure online shopping for customers all around the globe through our webshop MisterB...
I don't speak English, can you still help me?
We have an international team here to support you, with native speakers in English and Dutch. For clients writing in other languages, we use Google Translate and we will do our very best so we can understand each other.
I have a question about a specific product.
On every product page we have a questions section. If you do not see an answer for your question, simply click the "ask a question" button and submit your question directly from the product page. Tick the box if you wish to receive the answer...
I have a question about my order or delivery.
If you placed an order using your Customer account:  Log in to your customer account and submit a new Support Ticket with your query, OR Reply to the Order Confirmation email that we sent to you, be sure to add your query, OR...
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Website Problems?
What should I do if I'm having trouble placing an order?
If you require assistance with you order or payment we are here to help! First steps: we always recommend you clear your browser cookies, then close your browser and try again (this works 99% of the time!) Please see our FAQ on: Help...
Help! The website is not working! How do I clear my browser cookies?
Do you experience problems on our website? Is something not working? It is likely that your browser cookies are out of date. How to fix this? Please clear your browser cookies - if this does not work for you, please try using ...
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Your Account and Privacy
How do I create an account?
Creating an account is simple and free! Click on ‘My account’ on the top right part of the webshop menu. Under ‘New customers’ you can find the ‘Create an account’ button. Fill in your details and you are ready to go shopping! ...
How do I reset my password?
Reseting your password is easy. Click on ‘My account’ on the top right part of the webshop menu. Under ‘Already have an account?’ you can click the ‘Reset Password’ button. Follow the instructions and the next steps will be sent...
How do I delete my account?
Please submit a support ticket or email us with your request. Your customer account and personal details will be permanently deleted from our systems in compliance with (EU) GDPR guidelines. Please see our Privacy FAQ category for ...
Do I need an account to order online? What are the benefits?
A customer account is recommended, not required. A customer account is free and offers you many benefits, including easy management of your orders, returns, wishlists, newsletters, support requests, access to our affiliate program, ...
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Shopping Online
How do I place an order online?
A Customer Account is Recommended, Not Required. Shopping online is fast and easy. Even better, with a free customer account you can easily manage all of your orders, shipping queries, product returns, faster checkout and all of your...
What should I do if I'm having trouble placing an order?
If you require assistance with you order or payment we are here to help! First steps: we always recommend you clear your browser cookies, then close your browser and try again (this works 99% of the time!) Please see our FAQ on: Help...
What should I do if I cannot complete the checkout process?
If you are having a problem with the checkout or payment of your order we are here to help. send us a message here send us an email at 
How do I check my order status?
If you placed an order using your Customer account:  Log in to your customer account and click on My Orders to view the status of your order(s), or Reply to the Order Confirmation email that we sent to you - adding your query...
Help! The website is not working! How do I clear my browser cookies?
Do you experience problems on our website? Is something not working? It is likely that your browser cookies are out of date. How to fix this? Please clear your browser cookies - if this does not work for you, please try using ...
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Payment Options
Which cards do you accept?
At our webshop you can pay by Master Card, Visa, Maestro, PayPal, bank deposit, and many other country specific payment methods, such as iDeal, Sofort, Giropay, Multibanco, etc.
What currencies can I use to pay for my order?
All transactions on our webshop are made in €EURO. Your payment provider (your bank, PayPal, etc) will convert this amount to your local currency (eg: USD, GBP, etc) at the time of the transaction, this calculation will appear on your (bank) statement...
How do I use my coupon code?
You must add your coupon code to your shopping cart before you complete the checkout. Please note that a coupon can only used once. You can only use one coupon per order.
Can I use my Gift Vouchers online?
Mister B Gift Vouchers are a great gift idea, and are a great suprise when placed in a birthday or christmas card! Please keep in mind that the Mister B Gift Vouchers are meant to be used in our stores (Amsterdam, Antwerp, Berlin). Keep...
How can I get a discount coupon?
Subscriber Benefits Our newsletter Subscribers receive regular updates with news and information about our fantastic products and promotional offers. Register now to receive a welcome gift from us, regular discount coupons and offers.. and a Birthday...
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VAT and Taxes
Do I have to pay EU VAT or Import Taxes?
Understanding the European Customs Union, EU VAT, Import Tax and Customs Duty Our business is based in The Netherlands, which is within the European Customs Union. The European Customs Union (ECU) is a trade alliance...
Do I have to pay UK VAT or Import Taxes (*UK deliveries only)?
With effect from 1 January 2021, as a consequence of Brexit, the UK government have introduced new rules for overseas goods that are sold directly to customers in the UK. The £135 threshold refers to the total value of a consignment of goods that are...
Are there any Customs / Law restrictions?
As a Dutch company, we operate under Dutch law and trade in goods that are legal in the Netherlands. Please be aware that laws and customs regulations vary from country to country. Whether items are legal in your country depends on its laws and customs...
Why are the VAT amounts incorrect in my shopping cart?
By default, our webshop will show all prices inclusive of EU VAT. If your shipping destination is outside of the European Customs Union, the correct VAT calculations and amounts will be displayed only after you enter your shipping destination.
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Shipping and Delivery
Do you offer discreet shipping?
Yes, we ship all of your orders in plain packaging. Please note that your shipping label will indicate that it is sent from our Warehouse, and includes our return shipping address.
Can You Deliver to a Hotel, Airbnb, or Guest House?
We understand that you may need your parcel delivered to a hotel, Airbnb, or guest house while you're on the go, exploring new destinations. When opting to have your order shipped to a temporary residence such as a hotel, please note that you assume...
Can You Deliver to an FPO/APO?
We appreciate our military customers, and we do ship to APO/FPO addresses. However, delivery times may vary, and it's advisable to check with our customer support for specific information. When placing your order online at our website, we ask that you...
Can I Request a Specific Delivery Date?
No, we cannot arrange delivery on a specific date (this depends on our couriers, planes, airports, and too many other factors). Yes, we can arrange that your parcel leaves our warehouse on a specific date. To request a delayed shipment, please add ...
How can I reschedule or redirect my delivery if I won't be available at the designated time?
Depending on the shipping carrier, you may be able to reschedule or redirect your delivery. Where available, you can make this request via our shipping partners' customer service portal (DHL/UPS). When you receive your email from us with your tracking...
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Returns and Refunds
What is your returns and refund policy?
45 Day No Hassle Returns Our online customers benefit from a 45 Day No Hassle Returns, Refunds and Exchanges Policy. Special conditions apply to good(s) being returned from outside the EU. Here is an overview of how you can return your good(s) to ...
What warranty (guarantee) do you offer?
Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. We guarantee the quality of all our products for up to 2 years after the purchase date...
How do I request a Return Merchandise Authorisation (RMA)?
If you placed your order as a Registered Customer: Please log in here to request your RMA. Click My Returns on the menu Click the Create New Return button...
Why can't I request a RMA?
If you run into problems when requesting your RMA, we have a few tips that will help you! If you are a registered customer but you do not see the order in your customer account: You were not logged in to your account when you placed...
Who pays for the return postage?
After you have made your arrangements to return the goods to us, we ask that you provide us with a receipt of the shipping costs. We will refund this amount to your account. Please see our FAQ on "What is your returns and refund policy" for details ...
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Newsletter
How often will I receive the newsletter?
In general we will send 1 newsletter every week. We might send 2 in case we have a big promotion, discount, etc... We will be sure to keep you up to date with any special promotions too!
How do I unsubscribe from the newsletter?
You can unsubscribe by clicking on the link you receive on the newsletter. You can also unsubscribe by loging in your account. Go to My account and then to Newsletter Subscriptions. You will unsubscribe from the newsletter by unticking the option ‘General...
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Affiliates
What is the MisterB.com Affiliate Program?
The MisterB.com Affiliate Program is a revenue-sharing initiative where affiliates drive traffic to our online store, and in return, they earn referral commissions. When a user clicks on the affiliate link and completes a purchase, the affiliate receives...
How do I access my affiliate account?
Create a customer account on our site, navigate to your account area, click on the Affiliate menu, and accept the Terms & Conditions on the Affiliate Settings tab.
How do I join the affiliate program?
To join the program, follow these steps: Step 1: Sign up for the program. Step 2: Accept the Terms & Conditions. Once approved, access banners, coupon codes, and text links for your website. Step 3: Start collecting your commissions!
What are the benefits of joining the affiliate program?
The membership is free, providing access to marketing materials and the opportunity to earn commissions on referred sales.
Who can participate in the Affiliate Program?
Anyone! Whether you run a large e-commerce website or a small blog, you are welcome to join our program.
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Questions about our Products
What size chest harness do I need?
To purchase the correct size for a chest harness, we recommend that you use your regular t-shirt size. Example: if you wear a medium t-shirt, we recommend a medium chest harness.  
Can the hole in the crotch of the Mister B Vac Rack be closed with a latex flap?
Covering with a latex flap on the outside alone will not work, the vacuum will suck the flap inside. But if you cover your cock and balls with a larger rubber sheet on the inside of the bed this may work better. Never use glues or adhesives on your ...
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