• 100% Discreet packaging
  • Latest products at great prices
  • International Shipping

Frequently Asked Questions

6 Order

What if you need help with your order?

We are a Dutch company trading in goods that are legal in the Netherlands. Law varies from one country to another. Whether importing/receiving something is legal in your own country of residence depends on your countries' laws and customs regulations. Mister B falls under Dutch law, and is therefore not liable for items that are opened, lost, detained or seized by postal or customs authorities in your country. You, as a consumer, must adhere to and be aware of the laws and regulations of your own country. The customer is responsible for any legal problems arising from customs in their country. Under no circumstance will Mister B be responsible for sales and delivery of forbidden goods to the customer's country.

When we ship goods outside the EC, the parcel passes through customs in the destination country. Mister B ensures correct exporting but has no link with your national customs procedures. All costs involved (import tax, local duties, VAT) will be paid by the customer.

on Oct 8, 2018

Mister B guarantees the quality of all its products for up to 2 years after the purchase date for defects in material or craftsmanship.

Any returns due to defects/complaints will be replaced/credited by Mister B if the return is caused by defects in material and/or craftsmanship. Mister B will not accept/replace/credit returns which are caused by improper use or mishandling, normal wear and tear and/or unacceptable storage and/or maintenance of the disputed item. Damage of rubber clothing items due to sharp objects or oil are explicitly excluded from the Mister B guarantee. Should goods be faulty in materials or craftsmanship, please notify us and return it immediately, unused, for exchange or refund.

on Oct 8, 2018

If you are having a problem with the check out of your order, you can 


Wholesale customers can call us on +31(0)20 788 3000 (09:00-17:00 Mon-Fri CET), or send us an email at wholesale@misterb.com.

on May 13, 2016

If you require assistance with your order we are here to help!

If you have a registered acount with Mister B you can sign in and view your order details and status online.  Click the 'user' icon on the menu bar at the top of this page.

For customer service, or questions about your order or our products, you can 


Wholesale customers can call us on +31(0)20 788 3000 (09:00-17:30 M-F CET), or send us email at wholesale@misterb.com.

on May 13, 2016

If you require assistance with you order we are here to help!

If you have a registered acount with Mister B you can sign in and view your order details and status online.  Click the 'user' icon on the menu bar at the top of this page.

For customer service, or questions about your order or our products, you can 


Wholesale customers can call us on +31 (0)20 788 3000 (09:00-17:30 M-F CET), or send us email at wholesale@misterb.com.

on May 13, 2016

You can add products directly to the shopping cart. Creating an account it is recommended but not needed. When you are finished shopping, go to check out and fill in your details. There you can select the shipping and payment method. You will receive an email confirming your order that includes your order number.

If you require assistance with your order we are here to help!

If you have a registered acount with Mister B you can sign in and view your order details and status online.  Click the 'user' icon on the menu bar at the top of this page.

For customer service, or questions about your order or our products, you can 


Wholesale customers can call us on +31 (0)20 788 3000 (09:00-17:30 Mon-Fri CET), or send us email at wholesale@misterb.com.

on May 12, 2016

1 Size Guide

Getting the right size of shoes and clothing is paramount to ensuring a comfortable fit.

If you find a product without a sizing chart, you can 

on May 13, 2016

2 Payment

Get the payment related Query Answers.

Yes, you can!
on May 13, 2016

At our store you can pay by Master Card, Visa, Maestro... Other payment methods, such as iDeal, Sofort, etc are available depending on your country.

on May 13, 2016

6 Shipping and Delivery

Information about how we charge you for our services.

Yes, you do. Once your order has been processed in our warehouse, you will receive an email with the tracking number. 

That tracking number will only display information once it gets the first scan at the UPS or DHL depo. If you click on the tracking number link before this, it will not work. 

on Oct 8, 2018

We are a Dutch company trading in goods that are legal in the Netherlands. Law varies from one country to another. Whether importing/receiving something is legal in your own country of residence depends on your countries' laws and customs regulations. Mister B falls under Dutch law, and is therefore not liable for items that are opened, lost, detained or seized by postal or customs authorities in your country. You, as a consumer, must adhere to and be aware of the laws and regulations of your own country. The customer is responsible for any legal problems arising from customs in their country. Under no circumstance will Mister B be responsible for sales and delivery of forbidden goods to the customer's country.

When we ship goods outside the EC, the parcel passes through customs in the destination country. Mister B ensures correct exporting but has no link with your national customs procedures. All costs involved (import tax, local duties, VAT) will be paid by the customer.

on Oct 8, 2018

Shipping Costs

We strive to deliver your order on time and in discrete packaging. We offer the choice between 2 renown couriers, UPS and DHL. Each of them offer a set of delivery options that may vary per country.

Region

DHL (Standard)

UPS Standard, UPS Expedited†

UPS Express Saver

Zone 1: the Netherlands

STANDAARD: 6,00 euro

AVOND: 6,50 euro

ZATERDAG: 7,00 euro

8,00 euro

-

Zone 2: Belgium, Luxembourg

8,00 euro

9,00 euro

19,00 euro

Zone 3: Germany

9,00 euro

10,00 euro

29,00 euro

Zone 4: France, United Kingdom

12,00 euro

15,00 euro

35,00 euro

Zone 5: Denmark, Italy, Austria, Sweden, Portugal, Ireland, Spain, Finland

15,00 euro

19,00 euro

39,00 euro

Zone 6: Rest of the European Union

19,00 euro

25,00 euro

45,00 euro

Zone 7: Switzerland, Norway, Canary Islands, Baleares, Azores, Madeira

-

39,00 euro

49,00 euro

Zone 8: Rest of world

-

49,00 euro

85,00 euro


on Oct 8, 2018

Yes, we do! We offer express delivery with UPS.

UPS Express (for orders within the EU) and UPS Express Saver for orders outside the EU. 

Delivery times for the Netherlands, next day / Belgium & Germany 1 to 2 days / Rest of Europe 2 to 4 days / overseas 2 to 5 days. For more info about transit times: contact our staff or see www.ups.com.

Once we have processed your order you will receive an email with a tracking number link. Keep in mind that this link will only display information once the order gets the first scan at the UPS depo; that will be during the evening of the same day you have received the email with the tracking number link. Should this link not show any information the day after you have received it, contact us so we can investigate. 

Mister B Wholesale & Internet BV is not responsible for delayed orders due to problems with UPS. However, we will endeavor to do our best to solve problems should they occur. If you have not received the goods within the expected time frame, please contact us so we can investigate.

on May 13, 2016

If you require assistance with your order we are here to help!

If you have a registered acount with Mister B you can sign in and view your order details and status online.  Click the 'user' icon on the menu bar at the top of this page.

For customer service, or questions about your order or our products, you can 


Wholesale customers can call us on +31(0)20 788 3000 (09:00-17:30 M-F CET), or send us email at wholesale@misterb.com.

on May 13, 2016

For orders within The Netherlands:

DHL4You Standard, Avond (delivery from 18.00-21.00) or Zaterdag and UPS Standard. Normally deliveries within The Netherlands take 1 day.

For orders within the EU:

UPS Standard and DHL Europlus: Belgium / Germany 2 to 3 days. Rest of Europe 3 to 5 days.

UPS Express: Belgium & Germany 1 to 2 days / Rest of Europe 2 to 4 days

For orders outside the EU:

UPS Expedited; takes about 7 days, and UPS Express Saver can take 2 to 5 days.

on May 13, 2016

3 VAT and Other Taxes

Information about VAT and Import Taxes

We are a Dutch company trading in goods that are legal in the Netherlands. Law varies from one country to another. Whether importing/receiving something is legal in your own country of residence depends on your countries' laws and customs regulations. Mister B falls under Dutch law, and is therefore not liable for items that are opened, lost, detained or seized by postal or customs authorities in your country. You, as a consumer, must adhere to and be aware of the laws and regulations of your own country. The customer is responsible for any legal problems arising from customs in their country. Under no circumstance will Mister B be responsible for sales and delivery of forbidden goods to the customer's country.

When we ship goods outside the EC, the parcel passes through customs in the destination country. Mister B ensures correct exporting but has no link with your national customs procedures. All costs involved (import tax, local duties, VAT) will be paid by the customer.

on Oct 8, 2018

Mister B is based in The Netherlands, Import Tax (or Customs Duty) is not applied on goods sold within the EU.

When a package is shipped outside the EU (Outside of Europe + Switzerland and Norway), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

These charges will typically be due once the shipped goods arrive at the country of destination.  Contact your local authorities for more information.

on Sep 27, 2018

Mister B is based in The Netherlands, within the European Union. 

By law we must charge VAT (Value Added Tax) on all goods sold to consumers that are shipped to a destination within the EU.  The VAT that you pay is included in the price shown on our website, and is clearly displayed in your shopping cart.

The shopping cart total will be updated with the correct VAT calculations once you enter your shipping destination.  

If you live outside of the EU you will not be charged VAT.

You *may* be charged Import Tax depending on your local tax laws. 

on Sep 27, 2018

4 My Account

How to manage your account and it's features.

Click on ‘My account’. Next to the Sign in button you find the ‘Forgot your password?’ link.

on May 13, 2016

Click on ‘My account’ on the top right part of the webshop. Under ‘New customers’ you can find the ‘Create an account’ button.

Wholesale customers can call us on +31 (0)20 788 3000 (09:00-17:30 M-F CET), or send us email at wholesale@misterb.com.

on May 13, 2016

If you require assistance with your order we are here to help!

If you have a registered acount with Mister B you can sign in and view your order details and status online.  Click the 'user' icon on the menu bar at the top of this page.

For customer service, or questions about your order or our products, you can 


Wholesale customers can call us on +31(0)20 788 3000 (09:00-17:30 M-F CET), or send us email at wholesale@misterb.com.

on May 13, 2016

If you are having a problem with the check out of your order, you can 


Wholesale customers can call us on +31(0)20 788 3000 (09:00-17:00 Mon-Fri CET), or send us an email at wholesale@misterb.com.

on May 13, 2016

4 Returns and Refunds

Information about your rights

You are entitled to return any unused items within 14 days after delivery for exchange or refund by Mister B. The following limitations apply:

  • The goods must be absolutely new and unused and have to be in their original and undamaged packaging.
  • We are not able to refund returned intimate toys such as dildos, once removed from the plastic packaging. This is for hygienic purposes.
  • Further exempt from our return policy are goods which are specially produced in accordance with customer specifications (made to measure).
  • In the event of a product exchange (new goods for returned goods), the customer is responsible for transportation costs. Only when the product is defective or broken Mister B will cover transport costs. 

When Mister B cannot deliver an out-of-inventory product within 30 days, the customer can cancel the order if an alternate delivery date has not been arranged.

When products are returned within the cooling down period of 14 days, Mister B will refund the customer within 14 days (usually quicker). When your bank account details are required for a refund, the 14 day restitution period starts once your details have been received in full.

on Oct 8, 2018

Mister B guarantees the quality of all its products for up to 2 years after the purchase date for defects in material or craftsmanship.

Any returns due to defects/complaints will be replaced/credited by Mister B if the return is caused by defects in material and/or craftsmanship. Mister B will not accept/replace/credit returns which are caused by improper use or mishandling, normal wear and tear and/or unacceptable storage and/or maintenance of the disputed item. Damage of rubber clothing items due to sharp objects or oil are explicitly excluded from the Mister B guarantee. Should goods be faulty in materials or craftsmanship, please notify us and return it immediately, unused, for exchange or refund.

on Oct 8, 2018

Mister B wants you to be satisfied with your purchase.

Under EU consumer law you have the right to cancel and return purchases made outside shops (online, by phone or mail order) within 14 days.

Goods cannot be returned without an RMA (Return Merchandise Authorisation).

Please contact us at customerservice@misterb.com to request your RMA and for further information.

on Sep 27, 2018

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. Goods cannot be returned without an RMA (Return Merchandise Authorisation).

Please contact us at customerservice@misterb.com to request your RMA and for further information.

on Sep 27, 2018

2 Newsletter

You can either unsubscribe using the link in the newsletter

You can unsubscribe by clicking on the link you receive on the newsletter. You can also unsubscribe by loging in your account.

Go to My account and then to Newsletter Subscriptions. You will unsubscribe from the newsletter by unticking the option ‘General subscription’.

You are also welcome to contact our customer service.

Important: Please do not mark these emails as spam, as this may also block the delivery of other important emails from Our Store(order confirmation, etc.).

on May 13, 2016

In general we will send 1 newsletter every week. We might send 2 in case we have a big promotion, discount, etc... We will be sure to keep you up to date with any special promotions too!

on May 13, 2016

1 Privacy

Questions about Privacy, GDPR, etc

You contact us online here.

Customer service, questions about your order, or our products 

customerservice@misterb.com 

Phone: +31(0)20 788 3010 (09:00-17:30 Mon-Fri)

Wholesale customers

Phone: +31(0)20 788 3000 (09:00-17:30 Mon-Fri)

 wholesale@misterb.com

General business - info@misterb.com

Facebook - Mister B Amsterdam

GDPR data requests - privacy@misterb.com 

on May 13, 2016