What is your returns and refund policy?

14 Day No Hassle Returns

Excercising Your Right of Withdrawal

Our online customers benefit from a 14 Day No Hassle Returns and Refunds Policy.

Special conditions apply to good(s) being returned from outside the EU.

Here is an overview of how you can return your good(s) to us, general exclusions apply.

Refund Conditions

• You have a 14-day cooling-off period during which you can return online purchases without providing a reason.
• The cooling-off period begins on the day you receive the product(s). For orders delivered in multiple shipments, it starts when the final item is received.
• After notifying us of your intent to return, you have an additional 14 days to send the product back to us.
• Goods cannot be returned without a Return Merchandise Authorisation (RMA).
• Return shipping costs are your responsibility.
• Refunds will cover the full purchase price, including standard shipping costs. Expedited shipping costs are not refundable.
• Refunds will be processed within 14 days of the us receiving the returned product or proof of its return.
• Refunds will be issued using the same payment method as the original purchase.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

1. Custom-made products: This includes items made to your specifications or clearly personalized, such as:
   • made to measure leather items (jeans, shorts, shirts, vests, etc)
2. Sealed products opened after delivery: This includes items that are sealed for health or hygiene reasons where the seal is broken after delivery, including intimate products, such as:
   • sex toys, including vibrators and dildos
   • undergarments and swimwear
   • condoms, tablets, lubricants and creams

To ensure your satisfaction and maintain hygiene standards, we recommend carefully reviewing the product details, size, and compatibility before breaking the seal. Once the seal is broken, returns are not accepted for health and safety reasons.

International Returns Policy (Including VAT and Customs Fees)

1. VAT and Customs Fees Paid by Customers:

   If you are located outside the EU Customs Zone, please note that VAT may not be charged by us at the time of purchase. However, you may be required to pay VAT, sales tax, and/or customs fees to your local customs authority upon receiving your order.

2. Returns from Outside the EU:

   When returning an item to us, it is your responsibility to correctly complete and submit all necessary customs documentation, including marking the package as a "Returned Goods" so that you may

   • obtain any refund of VAT, sales tax, and/or customs fees already paid to your local customs authority, and
   • avoid additional import taxes or fees when the item re-enters the EU.

3. Failure to Provide Proper Documentation:

   If incorrect or incomplete customs documentation results in additional VAT or customs fees charged to us (the retailer) upon the return of your order, we reserve the right to deduct these costs from your refund.