Shipping and Delivery
What Are My Delivery Costs and Options?
We strive to provide timely and discreet deliveries with fixed rates based on the destination, regardless of weight, size, or box quantity.
The shipping cost is determined by the destination country and your choice of Standard or Express shipping.
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Free EU Shipping Terms and Conditions
Enjoy FREE Standard EU Shipping on your orders! The following conditions apply:
Minimum Cart Value:
The offer is subject to a minimum cart value, clearly displayed on our website and shopping cart pages.
How to Redeem...
Can You Deliver to a Hotel, Airbnb, or Guest House?
We understand that you may need your parcel delivered to a hotel, Airbnb, or guest house while you're on the go, exploring new destinations.
When opting to have your order shipped to a temporary residence such as a hotel, please note that you assume...
Do you offer discreet shipping?
Yes, we ship all of your orders in plain packaging.
Please note that your shipping label will indicate that it is sent from our Warehouse, and includes our return shipping address.
Can You Deliver to an FPO/APO?
We appreciate our military customers, and we do ship to APO/FPO addresses. However, delivery times may vary, and it's advisable to check with our customer support for specific information.
When placing your order online at our website, we ask that you...
PO Boxes, Pack Stations, and Other Parcel Services
Regrettably, we are unable to deliver directly to PO Boxes, Pack Stations, or Postfiliale.
To ensure a smooth delivery process, please provide a (home or work) address where someone can:
Sign for your parcel.
Settle any local import fees (if your...
Do I get a Tracking number?
Yes, you do.
Once your order has been processed in our warehouse, you will receive an email with the tracking number.
That tracking number will only display information once it gets the first scan at the (UPS/DHL) distribution centre - typically this...
What is Ship Now Ship Later (SNSL)?
When you order items that are currently out of stock, it's important to understand our Ship Now Ship Later (SNSL) option:
How does Ship Now Ship Later (SNSL) work?
If you choose the Ship Now Ship Later (SNSL) option during checkout...
How can I reschedule or redirect my delivery if I won't be available at the designated time?
Depending on the shipping carrier, you may be able to reschedule or redirect your delivery.
Where available, you can make this request via our shipping partners' customer service portal (DHL/UPS).
When you receive your email from us with your tracking...
Can I Request a Specific Delivery Date?
No, we cannot arrange delivery on a specific date (this depends on our couriers, planes, airports, and too many other factors).
Yes, we can arrange that your parcel leaves our warehouse on a specific date.
To request a delayed shipment, please add ...