Shopping Online
How do I place an order online?
A Customer Account is Recommended, Not Required.
Shopping online is fast and easy.
Even better, with a free customer account you can easily manage all of your orders, shipping queries, product returns, faster checkout and all of your...
What should I do if I'm having trouble placing an order?
If you require assistance with you order or payment we are here to help!
First steps: we always recommend you clear your browser cookies, then close your browser and try again (this works 99% of the time!)
Please see our FAQ on: Help...
What should I do if I cannot complete the checkout process?
If you are having a problem with the checkout or payment of your order we are here to help.
send us a message here
send us an email at
How do I check my order status?
If you placed an order using your Customer account:
Log in to your customer account and click on My Orders to view the status of your order(s), or
Reply to the Order Confirmation email that we sent to you - adding your query...
Help! The website is not working! How do I clear my browser cookies?
Do you experience problems on our website? Is something not working? It is likely that your browser cookies are out of date.
How to fix this?
Please clear your browser cookies - if this does not work for you, please try using ...
Why is my order not in my customer account?
You placed the order as a Guest.
When you placed your order, you were not logged in to your customer account.
Can this be fixed?
No, and... no problem!
We cannot link an order to a customer account after the order...
Can I order goods that are not in stock?
Our website displays the following statuses on our product pages:
In Stock
The item is in stock, and ready to ship.
Low in Stock
The item is in stock, and ready to ship, but only a few remaining.
&...
Do I need an account to order online? What are the benefits?
A customer account is recommended, not required.
A customer account is free and offers you many benefits, including easy management of your orders, returns, wishlists, newsletters, support requests, access to our affiliate program, ...
How can I get a discount coupon?
Subscriber Benefits
Our newsletter Subscribers receive regular updates with news and information about our fantastic products and promotional offers.
Register now to receive a welcome gift from us, regular discount coupons and offers.. and a Birthday...
Do you offer discreet shipping?
Yes, we ship all of your orders in plain packaging.
Please note that your shipping label will indicate that it is sent from our Warehouse, and includes our return shipping address.
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